STULZ Services

Our Support


Failure of your mission-critical equipment is not an option. STULZ’s reputation for quality and reliability relies on the aftersales service that we deliver daily. We provide expert, responsive and reliable support services to ensure the best possible operating performance of your world leading equipment.
We are proactive in our approach and our strong commitment to quality service has earned us a reputation as a trusted advisor in the industries we serve.

The STULZ service organization provides preventive and corrective services in the field of business critical air conditioning. These focus on mission critical cooling and air conditioning systems in the information and telecommunications (ICT) industry. Maintenance is performed by qualified STULZ employees. Together with partner companies, we guarantee perfect system power supplies and take care of other mission critical infrastructures.

For 40 years, our customers have placed their trust in the technical expertise, comprehensive resources and seamless availability of STULZ Service. You, too, can take advantage of the quality of our service: We ensure your technical system runs cost effectively, expertly and without hitches - and can take care of your entire premises if you so wish, all from a single source.

From A to Z, From A to B, From 0:00 to 24:00

One central emergency number and automatic emergency call systems ensure speedy assistance in the event of problems. Our emergency callout technicians are available around the clock 365 days a year, and STULZ service engineers will be on site to deal with mission critical  failures and problems within four hours at the latest.  In addition, you can sign a contract for individual emergency response times, which are tailor-made for your company's particular requirements.

STULZ Service - Overview

150 well equipped service vehicles & local service engineers

Factory trained service engineers

10 service sites in Germany

Technical Support

10 Backup warehouses for spare parts + 1 central warehouse

Spare Parts

Speedy fault detection and problem solving

Planned Maintenance

Time (product of many individual jobs)

Cooling Analysis and Optimisation

Central emergency call center

Remote Monitoring

Automatic emergency call system

Site Equipment Audits

Less than 4h response time

Best practice in cooling methodologies and facilities

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